The future of work looks quite a bit different now than it did a year ago. The COVID-19 pandemic continues to confound even the most accomplished futurists鈥� efforts to make predictions about what lies ahead.
Even with that lingering ambiguity, companies have already begun shifting their priorities and rethinking their expectations for the next generation of employees, who will enter the workforce having experienced all manner of unforeseen shifts in the work people are doing and the techniques for doing it well.
In a survey conducted in January by the EdWeek Research Center, 55 percent of high school teachers, principals, and district leaders said their students鈥� interest in health care jobs has increased during the pandemic, and 57 percent said the same about jobs in information technology.
The question is what should be done at the local, state, and federal level to support and enable schools to develop students鈥攅specially those from poor communities鈥攖o enter the workplace with the skills to be successful in the workplace of the future.
Education Week surveyed executives at some of the nation鈥檚 leading companies in those industries and several others: hospitality, automotive, and consulting.
Our prompt: Tell us what you鈥檒l want and expect from today鈥檚 K-12 students when you鈥檙e eventually hiring them, and make suggestions for how schools can provide students with those skills.
Responses have been edited for length and clarity.
Sysco
Michael Fischer, vice president of global talent management
The environment in which organizations operate, and serve their customers and communities, is becoming increasingly volatile, uncertain, complex, and ambiguous鈥攌nown in the business world as VUCA.鈥疘n order to thrive in these conditions, companies like Sysco will need future associates with a set of skills and capabilities that are fit for this type of dynamic situation.鈥� 69传媒 can help by developing students with these capability areas:
- Agility and Flexibility: Ability to sense unpredictability and act quickly in response; ability to identify new ideas and approaches.鈥疭uccessful associates need to demonstrate curiosity鈥攁sk questions and have the courage to move quickly.
- Growth Mindset and Resilience: Desire to continuously learn, and the ability to recover and bounce back from adversity and hardships; building strength and a greater ability to cope. Take ownership and accountability for your situation, develop strategies for reflection and learning.
- Teamwork and Collaboration: Desire to work with others different from yourself鈥攄ifferent backgrounds, genders, functions, geographies, cultures鈥攖o create better, more durable results; and the ability to work as a member of a team to achieve an agreed set of goals.
- Learn to Learn: The world is changing fast, and successful companies are evolving even faster to serve their customers and remain competitive.鈥疉ssociates with the ability to identify and anticipate changes in the environment and who can acquire new knowledge and skills will be needed and effective in this environment.
In my mind, the question is what should be done at the local, state, and federal level to support and enable schools to develop students鈥攅specially those from poor communities鈥攖o enter the workplace with the skills to be successful in the workplace of the future.鈥疐or example:
- Start early!鈥� 69传媒 should provide quality, universal pre-K education that is consistent for all children across all schools.鈥疶his is a primary determinant of school success for students.
- 69传媒 deserve equitable funding, especially those in underserved and marginalized communities (typically brown and Black communities) which often lack proper funding.
- Ensure every child can read before 3rd grade, another key determinant of long-term success in school and beyond.
McKinsey
Dirk Schmautzer, education practice partner
One of the many trends that the COVID-19 pandemic has accelerated is rapidly digitizing and automating workplaces. We see strong evidence that digitization and automation increases the demand for technological skills, as well as for social and emotional skills. While the increase in technological skills is obvious, the increase in social and emotional skills is driven by the fact that related activities are more difficult to automate. Therefore, it becomes more important for workers to carry them out competently.
Examples of social and emotional skills include effective teamwork and relationship building. Both skill sets can be developed by refocusing some elements in the K-12 system. For example, to prepare students for the effective teamwork they will need in the workforce, schools can focus on teaching coaching, collaboration, motivating different personalities, fostering inclusiveness, and resolving conflict.
Microsoft
Mark Sparvell, director of marketing education
One thing 2020 highlighted was that the future is very hard to predict, which is challenging to concepts of 鈥渇uture ready鈥� and 鈥渟kills for the future.鈥� What we do know is that this dramatic change in itself has provided a unique lens into how future generations can prepare for the unknown ahead.
McKinsey & Company asked global HR professionals about missing skills for an increasingly automated world. They identified problem-solving, critical thinking, innovation, and creativity as being most needed, followed by the ability to deal with ambiguity and complexity.
When we examine how schools can best prepare students to effectively navigate uncertainty and the workforce,鈥痳ecent findings from the Education Endowment Fund in the UK may hold some promising answers. The Fund inquired into the qualities and skills possessed by students who had been successful during this time of remote learning, and identified these traits: critical thinking and creativity, cognitive flexibility (ability to deal with ambiguity and change), and self-regulation. These are a strikingly similar set of skills to the McKinsey & Company findings. It would appear that the skills that will have the greatest impact in the modern workplace are the same skill sets and mindsets required by students right now to navigate remote learning.
This similarity shows that student-centered approaches that intentionally release control of learning to learners, supported by technology that facilitates connection and collaboration both in schools and remote learning contexts, can support the development of skills and dispositions required to get a job, create a job, or keep a job in the future.
A one-size-fits-all approach won鈥檛 be the answer to future work models; employee preferences for the future are highly varied.
Delta
Ed Bastian, CEO
Education is one of the core pillars of Delta鈥檚 community involvement鈥攚e鈥檙e committed to advancing education equitably in our communities and helping to shape the lives of our future employees and customers. The pandemic has made it clear that innovative, global, and strategic thinking will be more important than ever to every skillset as the world moves into recovery and rebirth. Our educational institutions need to adapt to ensure our children can participate and compete on an increasingly connected world stage. To that end, Delta is proud to be partnering with Atlanta Public 69传媒 and 3DE, which is helping to re-engineer public education to empower students to unlock greater economic opportunity in today鈥檚 global society. 3DE operates in seven U.S. cities, including our hometown of Atlanta, and provides real-world case studies to help students develop key skills for success throughout their lives.
Apple
Susan Prescott, vice president of worldwide developer relations and product marketing for enterprise & education
This year has been unprecedented. Teachers have worked tirelessly to ensure their students could continue learning, despite the many challenges posed by the COVID-19 pandemic, and we鈥檝e been inspired by their dedication to help students engage and build community, to have conversations about race and social justice, to build new skills in coding and embrace their innate creativity and curiosity.
As students look ahead to their future careers, coding continues to be a foundational skill that embodies creativity, critical thinking, collaboration, and problem-solving鈥攁ll important proficiencies to bring into the workplace. Learning to code helps students build these skills and brings opportunities, no matter what career they pursue. This is why we鈥檝e invested in creating free and comprehensive coding curriculum and professional learning for schools from elementary to higher education, and why we鈥檝e partnered with educators across the country to ensure they have the tools to share these resources with their students.
We鈥檝e seen firsthand how coding has transformed the global economy, creating entire new industries and supporting millions of jobs. The iOS app economy alone now supports more than 2.1 million jobs across all 50 states, helping to provide opportunities for Americans of all ages. We see this continuing to grow, creating boundless opportunities for today鈥檚 students.
Boston Consulting Group
Nithya Vaduganathan, managing director and partner
Renee Laverdiere, partner
Work and organizational models have remained mostly unchanged since the Industrial Revolution when people needed to work in close proximity to coordinate, collaborate, and co-create. Many companies used the pandemic as an opportunity to reimagine how work gets done. In many industries and jobs, the pandemic proved many jobs can be done in a more hybrid and remote fashion鈥攁nd made it even more clear where digital tools, data, and technology can help. However, a one-size-fits-all approach won鈥檛 be the answer to future work models; employee preferences for the future are highly varied.
In a global survey BCG conducted of 12,000 employees, 40 percent desire flexibility in when and where they work, but an almost equal portion of the workforce wants the structure of fixed time and place. Regardless of the model, being satisfied with social connectivity is critical: People who are satisfied are 3.2 times more likely to feel as or more productive than pre-COVID.
As a result, the worker of the future will need refined skills in managing their work, a broader range of communication styles, and the ability to manage a fragmented suite of collaboration tools and technologies. While many students in K-12 are getting learning opportunities in these skills with remote/hybrid learning, students need help developing a growth mindset, becoming more self-directed and disciplined, learning to prioritize, and overall more digital fluency.
To build a more resilient generation and future workforce, it鈥檚 critical that today鈥檚 students have the support they need鈥攔esources and personal skills鈥攖o continue to build that muscle.
Blue Cross Blue Shield Association
Kelly Williams, senior vice president and chief human resources officer
Sponsoring Take Our Daughters & Sons to Work Day has always been a highlight for me鈥攆rom seeing and feeling the pride of Team BCBSA as they introduced their children to their colleagues to the joy and curiosity of their children as they explored our workplaces and the world of work with their parents.
Enter 2020 and what used to be an annual experience is now a daily immersion shaping all of us鈥攃hildren, parents, colleagues, employers. Yes, our ability to engage, adapt, and respond to change is important鈥攆urther illuminated by the pandemic鈥攁nd still self-awareness and personal well-being remain at the top of my development list.
In my experience, how well we know ourselves, combined with how well we take care of ourselves鈥攁t work and in life鈥攊nfluences everything. Which is why I鈥檇 love to see equanimity as a core competency in schools. At the heart of it, it鈥檚 about being versus doing. Being grounded. Being centered. Regardless of what鈥檚 happening. Like all skills, it requires practice. Just imagine the possibilities of an equanimity鈥攂ased curriculum!
CareFirst BlueCross BlueShield
Angela Celestin, executive vice president and chief human resources officer
With the onset of the COVID-19 pandemic, the skills of empathy, openness to continued growth, and being self-motivated as well as the ability to express oneself have become increasingly more important and need to be continually developed.
This pandemic has shown us the importance of emotional intelligence, especially empathy. Empathy is critical to the success of every person and team. Practicing empathy is the first step to unlocking the value of each other鈥檚 diversity. Empathy can be defined as the ability to vicariously experience someone else鈥檚 feelings, thoughts, or attitudes鈥攊n other words, it鈥檚 walking a mile in someone else鈥檚 shoes. Once you do that, then you can begin to fully appreciate and leverage diversity effectively.
Openness to continued growth and self-motivation will be key to being successful in the future. New jobs and careers are emerging every day and as they emerge there are new skills that need to be learned or adapted. Technology will continue to change how we work and will require us to constantly learn new skills or apply our current ones in a different context. This relates to the work that we do individually but even more importantly to the ways in which we work together.
The ability to express oneself is not just about writing the best paper or delivering the most effective presentation. It鈥檚 about understanding how to be vulnerable and honest in a variety of settings, whether virtual or in person, to develop trust and respect with others. At CareFirst, we strive to nurture belonging鈥擮ne Company, One Team. We consciously seek to understand and practice empathy to instill a sense of community. To nurture belonging is to create an environment where every person feels like a member regardless of their experience, position, background or identity. In CareFirst鈥檚 inclusive work environment, it is important that each associate feels supported across the organization and feels a shared connection with their colleagues.
These things along with personal accountability combine to enable effective teamwork, which we will continue to need.
69传媒 play a critical role in developing the talent in future generations. The skills that children pick up early on from developing relationships with their teachers and each other will continue to be the foundational component to success. Teachers that offer nurturing environments and flexibility so that students feel comfortable bringing their whole self to school will be the most effective teachers in the future鈥攑roducing the most engaged students.
Finally, classrooms that integrate technology and creativity effectively will provide students the opportunity to develop a passion for finding new ways to view the world and constantly learn.
Chrysler
Lottie Holland, director of talent acquisition, diversity, inclusion, and engagement
Our rapid transition to the virtual environment has accelerated the importance of communicating effectively through a host of mobile devices and digital platforms. Unlike in-person interactions, virtual environments inhibit reading and responding timely to many critical nonverbal cues.
69传媒 today need to develop and refine skills to communicate clearly, concisely, and with intention in their work, client, and personal relationships, through courses focusing on presentation skills, effective writing, and more.
Cigna
Dr. Stuart Lustig, senior medical director
There is an urgent need for our schools to focus on ways to build healthier and more resilient communities. This need has been accelerated by the global pandemic, which has further exposed significant health disparities that disproportionately impact underserved communities. As part of Cigna鈥檚 commitment to whole person health, we have been researching resilience, defined as our ability to quickly recover from challenges, to better understand its building blocks and how people can develop the skills to overcome adversity and ultimately thrive.
Our research unveils real costs that can be associated with low levels of resilience: For many students today, low resilience is connected to worse physical health, higher rates of stress and anxiety, feelings of low self-esteem and self-worth and poorer academic performance. In the workforce, low resilience is connected to lower engagement with colleagues, lower productivity and professional ambition, and higher turnover.
The data also shows that resilience is a skill that resides in every person from an early age. Resilience is at its highest levels in young children, yet as children grow into their teenage years, we start to see resilience levels fall sharply鈥攂y as much as 50 percent by the time young people reach ages 18-23. This resilience curve is alarming鈥攏ot only is Gen Z the least resilient generation, but they are also the loneliest, according to our previous studies on loneliness.
However, resilience is like a muscle that can be strengthened throughout a person鈥檚 life. To build a more resilient generation and future workforce, it鈥檚 critical that today鈥檚 students have the support they need鈥攔esources and personal skills鈥攖o continue to build that muscle. Teachers, coaches, and parents play a critical role by encouraging resilience-building factors: practicing good physical and mental health, staying active and practicing stress-reduction activities, building connections鈥攖hrough two-way conversation, mentorship, dialogue on difficult topics, fostering inclusivity and being surrounded by a diverse community. Our research shows all these things can help young people, and even adults, develop their resilience skill set.
Practicing empathy is the first step to unlocking the value of each other鈥檚 diversity.
General Motors
Telva McGruder, chief of diversity, equity, and inclusion
The past year has really underscored the importance of nurturing in our employees a balance of professional resilience and adaptability. The rate of change in many industries鈥攊ncluding our automotive and technology environment鈥攊s moving at such a rapid pace that, even outside of the context of a global pandemic, we need our employees to remain nimble and persevere through whatever comes their way.
The ability to thrive in the face of monumental change, while maintaining some semblance of day-to-day stability both personally and professionally, requires muscle development that we often do not acknowledge until we鈥檙e faced with an adversity that demands those muscles. The pandemic absolutely called on each of us as individuals and as teams to focus on our ability to keep going amidst heightened ambiguity and uncertainty. There鈥檚 no doubt we are collectively going to need to keep these muscles in shape for the years to come.
Our schools excel at teaching students how to learn, with specific attention paid to common cycles of behavior (if x, then y). If we could expand this to accommodate more styles of learning and introduce to students the concept of learning agility as a core skill, it would help to harness the resilience and adaptability that so many children already have developed, for better or worse, especially those dealing with the challenges presented by resource scarcity.
Encouraging and nurturing the positive elements of resilience and adaptability鈥攊nner strength, the ability to bounce back after a failure, and the courage to try something new, for example, can go a long way to prepare a student for future success in the workplace. It is on us as educators and employers to help frame these skills鈥攚hether learned deliberately or because of one鈥檚 circumstances鈥攁nd further develop the learning agility that these skills enable. We can and should uplift resilience and adaptability as skills for achievement in any work environment.
Hyatt
Malaika Myers, chief human resources officer
Hospitality is unique because it鈥檚 one of the few remaining industries where people can start in entry-level roles and build fulfilling, lifelong careers. When we welcome new colleagues, we are prepared to teach them the skills they need to be successful in their roles so in the hiring process, we鈥檙e really looking for soft skills.
At Hyatt, our purpose is to care for people so they can be their best and delivering on our purpose requires a strong level of empathy鈥攗nderstanding what our guests need in order to really care for them. To manage through the pandemic, we relied on collaboration, inclusion, and a mindset of experimentation to reimagine our business. These types of soft skills will be critically important for the workforce of the future.
Alongside fostering development of soft skills, schools should seek opportunities to connect students with real-life work experiences. Across our global Hyatt portfolio, we have found success in collaborating with community-based organizations to introduce young people to the hospitality industry and connect them with employment opportunities as part of our RiseHY hiring program. In our hometown of Chicago, we continue to build on our longstanding relationship with the Chicago Urban League to provide internships to high school students at our corporate office so they can gain real-world experience and explore opportunities in our industry.
